Hannsg HZ281 User Manual download pdf (Page 19)

User’s Manual

TECHNICAL SUPPORT (FAQ)

Q & A FOR GENERAL PROBLEMS

PROBLEM & QUESTION POSSIBLE SOLUTION

Power LED is not on

*Check if the Power Switch is in the ON position.

*Power Cord should be connected.

No Plug & Play

*Check if the PC system is Plug & Play compatible.

*Check if the Video Card is Plug & Play compatible.

*Check if any plug pins on the VGA, DVI or HDMI

connector are bent.

The display is too dark or too bright. *Adjust the Contrast and Brightness Controls.

Picture bounces or a wave pattern is

present in the picture

*Move electrical devices that may cause electrical

interference.

The power LED is ON (orange) but

there’s no video or no picture.

*Computer Power Switch should be in the ON

position.

*Computer Video Card should be snugly seated in its

slot.

*Make sure monitor’s video cable is properly

connected to the computer.

*Inspect monitor’s video cable and make sure none of

the pins are bent.

*Make sure computer is operational by hitting the

CAPS LOCK key on the keyboard while observing

the CAPS LOCK LED. The LED should either turn

ON or OFF after hitting the CAPS LOCK key.

Missing one of the primary colors

(RED, GREEN, or BLUE)

*Inspect the monitor’s video cable and make sure that

none of the pins are bent.

Screen image is not centered or sized

properly.

* Adjust pixel frequency CLOCK and PHASE or press

hot-key ( i Button).

Picture has color defects

(White does not look white)

*Adjust RGB color or select color temperature.

The screen resolution needs to be

adjusted

*Use win 2000/ME/XP Right click anywhere on

desktop and select Properties>Settings>Screen

Resolution. Use the silder to adjust the reslution and

click Apply.

No sound is outputted from monitor’s

built-in speaker

*Make sure PC audio output cable is connected to

screen’s LINE IN port (or AUDIO IN port).

*Make sure the sound volume adjustment can be

clearly identified.

*Make sure the System > Silence option in the monitor

menu is on.

*While transferring via HDMI port but no sound is

outputted, it is recommended to select AUDIO

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Hannsg HZ281 User Manual Page 19

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